How do your customers prefer to be contacted?
Phone?
Email?
Text?
Knowing which way your customer wants to be contacted can help strengthen a business relationship. Think, how would you want to be contacted. Sometimes, it’s easier to read a text or email and respond vs a phone call.
There are some customers who choose a certain business for the sole reason of it being almost entirely contactless. This choice can be fully respected and still maintain a wonderful and responsive business experience, especially with all of our technology that’s available!
Maintain Professionalism: Regardless of the communication channel, maintain professionalism and empathy in your interactions. This demonstrates your commitment to providing excellent customer service.
We all have our preferred ways of doing things and handling business. The umbrella of one size fits all isn’t always the way to go.
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